Subscriber Report Card for IRES

We’re happy to share that results from the WAV Group 2024 MLS Customer
Experience Index are in and IRES has beat the industry average in every
category, including overall satisfaction and customer service! These results
are a testament to our partnership with subscribers, to the quality of our
staff and the strong feedback loop we’ve created. Your valuable input
enables us to constantly improve our offerings and to create tools that help
you do your job more easily and effectively, in turn helping us perform well
in these types of industry performance ratings.

2024 WAV Group Survey

The survey was conducted from May 17, 2024 to June 16, 2024 and collected responses from about 500 subscribers. In addition to overall satisfaction and customer service, the survey focused on key topics like training, technology, data quality, responsiveness and business generation. Overall, 82% of respondents rated their satisfaction with IRES over the last year as either excellent or good, with many saying IRES does an excellent or good job of keeping subscribers up to date.

Customer Service

As a people-first organization, we’re most proud of how we scored on customer service. IRES received high marks on our overall customer service, including strong scores on our service quality. We rely on our subscribers to reach out when something isn’t working, and we make it a priority to address issues and develop improvements as quickly as possible. We’re thankful our subscribers are willing to engage with us to solve problems together.

Accuracy

We’re also proud of the strong feedback on the accuracy, comprehensiveness and timeliness of IRES data. Strong data is key to supporting our subscribers. The MLS provides critical tools and data that enable real estate professionals to do their jobs, including property records, market details, performance statistics and more. Most MLSs capture 300-400 data fields of information, supporting all aspects of real estate transactions that are critical for the industry. This data supports broad exposure for all listings and contributes to an efficient market. We’re glad to see we’re providing the data and information our subscribers need.

Looking Ahead

Of course, there is always room for improvement, and we’re committed to continuous development across all categories to ensure we’re always meeting and exceeding subscriber expectations. Our focus areas moving forward include improving our response rate to subscriber inquiries and supporting business generation opportunities. We’re also looking into how we can better help our subscribers with lead generation and enable their growth.

Thank you for supporting IRES and contributing to our growth and success over the past year. We’re eager to build on these results and report back with progress and improvement next year.