IRES Staff Spotlight: Tiffany Thatcher, Customer Care Specialist

Tiffany Thatcher handles customer support for IRES and is a key part of the IRES team. She supports subscribers and the IRES team with her careful attention to detail, kindness and dedication to IRES. Thank you for everything you do, Tiffany!

Get to know Tiffany better through a Q&A:

What do you do at IRES?

I am a Customer Care Specialist, so a big part of my job is to get our new subscribers signed up with IRES. I’m also a trainer and part of the phone team, fielding calls to help subscribers troubleshoot any issue or challenge they may encounter.

How long have you been with IRES?

I’ve been with IRES for almost 7 years! I started in August 2018.

What is your favorite part about your job?

I love to help subscribers and getting to the bottom of their questions. My favorite call to get is “why isn’t my Prospect search matching with a specific listing?” Playing detective and figuring out if the map or features do not match the listing they are looking for is one of my favorite things.

What accomplishment are you most proud of at IRES?

I built the new online subscriber agreement process and online Transfer/change form. Those used to be PDF forms that needed physical signatures, and we would have to download them. Now it is all online and much easier for subscribers and for IRES staff to join and transfer offices.

How do you see IRES adding value for subscribers?

IRES is constantly taking subscriber feedback into consideration and our development team does a wonderful job updating the system as needed, to try and make everyone’s experience using IRES as easy as possible. There is so much happening behind the scenes that our subscribers don’t see but it’s all done to create a positive experience.

What’s something your coworkers or subscribers might not know about you?

My husband and daughter bought me raised garden beds for Mother’s Day and I am trying to grow broccoli, cauliflower, cucumber, and watermelon for the first time! It has been my lunch break hobby lately to check on my garden and enjoy being outside.