Since July, John Stegner, Client Support and Training Specialist at IRES, has visited a dozen brokerage offices across Northern Colorado to connect with real estate professionals, provide hands-on support and gather feedback on their MLS experience. Here, he shares key takeaways from those visits and how IRES is using that feedback to better serve its customers:
Direct Customer Feedback
Through these visits, we’ve heard consistent feedback about the types of support agents find most helpful. They value hands-on, in-person training where they can ask questions and get answers in real time, along with short, on-demand tips they can easily watch and share. When it comes to newer tools, agents respond best to demonstrations that show how a feature can save time and simplify their work rather than simply being encouraged to try something new.
Several visits have resulted in immediate wins, such as an agent discovering a tool that automates reporting they had previously been doing by hand. Offices have also consistently praised IRES’s support team and training resources.
Future System Improvements
The feedback shared during these visits goes directly to our product team and helps inform future system improvements. Office visits and in-person training are free, and we encourage brokerages to schedule a visit, whether for a one-on-one conversation with leadership or a training session during an upcoming office meeting. If you have feedback to share, we’d love to hear it: feedback@iresmls.com.
