Valued IRES Customers,
Beginning in January 2027, IRES will no longer issue refunds. Because customers have full access throughout each billing period, this helps keep our billing simple and consistent for everyone.
To give you time to make decisions at each renewal, we’re keeping our 5-day cancellation window at the start of every quarter. You can cancel or request changes before your next billing period begins or through the 5th of its first month to avoid charges for that billing period.
How it works:
- Subscriptions renew quarterly on January 1, April 1, July 1 and October 1.
- To avoid charges for an upcoming quarter, submit your cancellation or change request by the applicable deadline below. You do not need to wait until the quarter begins to submit your request.
- After the 5th of the first month in the quarter, charges for the full billing period are final and no refunds will be issued. This includes situations where your managing broker terminates your access, you change brokerages, or your real estate license becomes inactive.
| Quarter starts | Last day to cancel or make changes with no charge |
|---|---|
| January 1 | January 5 |
| April 1 | April 5 |
| July 1 | July 5 |
| October 1 | October 5 |
**Access remains subject to eligibility requirements. If your managing broker terminates your access or you change brokerages, access will be suspended until your transfer to an eligible brokerage is completed. If your license becomes inactive, access will be suspended until your license is active and all other eligibility requirements are met.**
Annual subscribers: Annual subscriptions renew on January 1. Submit your cancellation or change request before the new year begins or by January 5 to avoid charges for the new year. After January 5, charges for the full year are final and no refunds will be issued. Requests received after the deadline take effect at the next annual renewal, and you’ll retain access through the end of the current year. The one exception: if you’d like to switch from an annual to a quarterly subscription, you can do so through February 1.
How to cancel or make changes:
Log in to your IRESis account, go to the My Info screen, and complete and submit the appropriate form. If you have questions, email us at info@iresmls.com.
